FREQUENTLY ASKED QUESTIONS
Q: How long have you been in business?
A: Our product line started in 1986 by our founder, Alex Colonelo.
Q: Why are you different than your competitors?
A: Bayco Golf is one of the biggest manufacturers/suppliers of golf course accessories in North America. Our team’s extensive knowledge, experience, and love for golf ensures finest product selection and exceptional customer service. We aim to create meaningful relationships with our clients that last a lifetime and know that you will be satisfied with your purchase.
Q: Where do you operate from?
A: Bayco Golf’s head office is located in Winnipeg, Canada.
Q: I am located outside of Canada, do you ship internationally?
A: Absolutely! Bayco Golf can ship anywhere in the world so long as there is a way for your items to get there.
Q: Do you sell directly to golf courses?
A: Bayco Golf sells to golf courses through our distributors. Please contact us to find a distributor near you.
Q: Can I purchase directly through your website?
A: Bayco Golf does not process transactions online. Please choose your items and fill out the ‘Request a Quote’ form; one of our team members will be in touch with you. We will provide pricing on items and shipping and walk you through the order process.
Q: What custom items do you offer?
A: Some of the custom items we offer include:
– Custom Dye Sublimated Flags (double or single sided)
– Custom Ball Washers and Ensembles
– Custom Bronze, Aluminum, and Recycled Plastic Signage and Easels
– Custom Color on Many Items (minimum order applies, please contact us for more information)
– Custom Tee Markers
– Custom Recycled Plastic Rope Stakes
– Custom Striping on Poles and Smart Sticks
Q: How do I go about ordering something custom?
A: You can go to the product you wish to customize, add it to a quote and complete the ‘Request a Quote’ form; you can contact us by going to the ‘Contact Us’ page; or you can e-mail us or call us directly. One of our representatives would be happy to help you with your order and any questions you may have.
Q: What is Dye Sublimation Printing?
A: Dye Sublimation is a printing process which reproduces graphics and images into various flexible and rigid substrates – in our case, fabric. Using a combination of high heat and pressure, solid dyes are absorbed directly into the fabric, creating many advantages over traditional screen-printed graphics.
Q: How are your flags made?
A: Once a design is approved, the graphic files are fitted onto our template files. Those files are printed and then sublimated into the fabric. The fabric portion with dye is cut out and passed on to our sewing and finishing department. After finishing, the products are cleaned, checked and are packaged for shipping.
Q: What format should my artwork be in?
A: Please ensure that your artwork files are of good quality, preferably vector (.ai or .eps). Raster images, such as JPEG and PNG can be submitted but extra charges may apply should we need to re-draw them in a vector format. If you are unsure of what files you currently have, please contact us and we can assess them for you.
Q: How long does it take for flags to be completed?
A: Once we send you the proofs and they are approved by you, it typically takes 2-3 weeks for them to be printed (on a first come, first serve basis). Shipping (depending on location) can take additional 3-7 business days in North America. Please contact us for a more accurate timeline for your specific project.
Q: What fabric choices do you offer?
A: We offer the following for custom flags:
– Poplin Flags – Our poplin flags are great for heavy graphics
and double sided flags because it uses an optional blocker to
prevent see-through from front to back.
Note: It is the heaviest option especially if the blocker is
added. This fabric needs wind to move.
– Dura Flags – Very stable fabric that is porous and allows wind
to move through it. It has 95% transparency which makes it
perfect for single sided flags.
– Poly Silk Flutter – This fabric is recommended for events as it
flutters even in low breeze settings. It has 98% transparency
and is very lightweight, perfect for single sided flags.
Q: How is vector different than raster??
A: Simply put, raster images are created by pixels and their quality depends on the DPI (dots per inch) or PPI (pixels per inch). The lower the DPI, the more “pixelated” it looks. Raster image files include .jpeg, .png, and .tiff formats.
Vector images are made up of paths with mathematical formulas telling the path what color or shape it needs to be. Thus, vector images retain their appearance regardless of size and can be scaled infinitely. Although vector files are rarely used for photographs or paintings, they are perfect for designs such as logos and illustrations. Vector files include .ai, .eps, and .dwg formats.